Privacy Policy
Privacy Policy of the website www.opium-parfums.gr
The company with the name PAPACHARITOU THEOFANIS, is responsible for the processing of personal data of the visitor / registered user and controls the processing of his data on the web pages of services of www.opium-parfums.gr
For the processing of your data as described below, the company PAPACHARITOU THEOFANIS is based on the following legal bases:
Execution of the contract: In order for the visitor / registered user-client to complete his orders at www.opium-parfums.gr it is necessary to process the personal data that he provides during his registration and the registration of his order in the registration form order and the recording of its transactions.
Legal interests: The processing of personal data is necessary for the improvement of the services of the company PAPACHARITOU THEOFANIS (processing of statistical and non-identifiable data) the detection of fraud attempt as well as for the protection of the legal interests of the company PAPACHARITOU THEO.
Consent – Consensus: Registered users-clients are invited to give their explicit consent to the following processing purposes: sending informative / promotional messages and the analysis of their consumer behavior (profile) based exclusively on automated processing.
3.2 Information, processing and processing purposes:
The company PAPACHARITOU THEOFANIS informs the visitor / registered user and the visitor / registered user acknowledges that he is aware of the following:
- a) Processing of Personal Data: The company PAPACHARITOU THEOFANIS will process the personal data of the visitor / registered user-client, as they are declared by him during the creation of his account and in his order in the data entry form, in order to complete the specific order of through our online store. Furthermore, if the visitor / registered user has given the relevant consent, the company PAPACHARITOU THEOFANIS will be able to process his personal data for the sending of commercial informative and promotional messages and / or for the compilation of the purchase profile of the customer-customer and its improvement. management of its clientele and the operation of its online store www.opium-parfums.gr.
- b) Electronic Orders, Type of Personal Data and Processing Purposes:
b.1) Basic processing
The user / customer has the option to choose 2 ways in order to complete an online order and declare his personal data:
As a visitor (Purchase without registration): In this case the personal data of the visitor / customer will be kept in the records of the company PAPACHARITOU THEOFANIS until the completion of his specific order, with the exception of only the transaction data for tax purposes and their processing will concern exclusively and only the execution of the contract of sale.
As a returning customer (user): In this case the customer / user has created a user account in our online store and his personal data will be stored in the company files until he requests their deletion. Once a year the company PAPACHARITOU THEOFANIS will ask the user / customer to confirm the correctness of the data it maintains and to update them if there are changes. The user / customer can change or correct his data at any time by logging in to his account at www.opium-parfums.gr (login) with his username and password.
In order to carry out any transaction through the online store (www.opium-parfums.gr) of the company PAPACHARITOU THEOFANIS and to place orders for the company’s products, the following are required:
the full name
the shipping address of the products and the postal code of the area
the billing address of the order (in case it is different from the shipping address)
invoicing details (in case payment by invoice has been selected, additional details will be requested such as Company Name and TIN)
A contact telephone number
the e-mail address of the customer.
In the event that a product is requested to be delivered to a third party other than the visitor / registered user, the latter acknowledges that it will have full responsibility for informing and with the full consent of the person designated as the recipient, for the disclosure of his personal data. to the company PAPACHARITOU THEOFANIS for the sole purpose of delivery to it, of the relevant products and assumes full responsibility for any claims of this person against the company PAPACHARITOU THEOFANIS.
Credit card details are not stored in the company’s storage media during the transaction but are registered directly in a secure environment of the partner bank PIRAEUS BANK which has undertaken the routing of the cards.
The purpose of the basic data processing is the execution of the contract and the completion of the specific order, the communication with the user-customer and the sending of informational messages regarding the stages of the processing of the order, the provision of clarifications related to the order and the information in general for purchases made, the delivery of the order at the customer’s choice, the confirmation and identification of the customer in any necessary case and the information about the existing stock at www.opium-parfums.gr. The visitor / registered user is informed that the provision of the above mandatory personal data as well as the details of his transactions are necessary and constitute a prerequisite for the proper execution of the contract for the order and delivery of the products and services. For this reason the consent of the user-client is not required for this specific processing.
Every customer-user who uses www.opium-parfums.gr is informed that his personal data concerning the receipt, execution and delivery of an order as well as questions regarding purchases, products and services of the company PAPACHARITOU THEOFANIS and orders at www.opium-parfums.gr will be processed for the purpose of customer service both by the competent employees of the company PAPACHARITOU THEOFANIS and by the third recipients and / or executors of the processing on its behalf in the context of the execution of an order . These third parties are transport companies, individual or group shipping companies and internet and e-commerce service providers with which PAPACHARITOU THEOFANIS cooperates and which are subject to the special strict data processing conditions agreed with PAPACHARITOU THEOFANIS as Head of Processing. PAPACHARITOU THEOFANIS requires its employees, webmasters, and third-party partners to take all necessary technical and organizational measures (including appropriate policies and procedures to prevent the disclosure of visitors’ personal data). / its registered users-clients who process and have and implement procedures for the management and processing of personal data in a lawful manner and protect them in accordance with the GCP.).
No other processing or transmission of user-customer data will be done by the company PAPACHARITOU THEOFANIS and its online store (www.opium-parfums.gr) except for the processing under b.2 below for which the company PAPACHARITOU THEOFANIS has obtain the prior consent of customer users or if required by law or a competent supervisory or judicial authority.
b.2) Treatments that require consent
b.2.1) For the sending to the registered user-client of commercial informative and promotional messages from the company PAPACHARITOU THEOFANIS and www.opium-parfums.gr the registered user / client must have previously given his explicit consent.
The purpose for this processing of the data of the registered user – customer is the sending of commercial promotional messages of the company PAPACHARITOU THEOFANIS and / or its third partners to the registered user-customer, the provision of special offers and discounts of www.opium-parfums.gr , the availability of new or alternative products, the communication of publications of www.opium-parfums.gr.
You have the opportunity to revoke this consent at any time and not to receive such communications from www.opium-parfums.gr by sending your request via e-mail to gdpr@opiumparfums.gr.
b.2.2.) The company PAPACHARITOU THEOFANIS also informs its registered user / customer that it can process his personal data and conduct research to improve its services to registered users / customers. In the context of this processing, the company PAPACHARITOU THEOFANIS has the ability to record their needs, to proceed with the necessary actions to promote its appropriate products and services, in order to improve the management of its customer base and to promote its products. In order for registered users / customers to receive personalized offers and updates based on the purchases they have made in the online store of the company, they will have to give their consent for the analysis of their consumer behavior based exclusively on automated processing (profile compilation) and in particular of the following data generated by the user-client transactions:
Products purchased at www.opium-parfums.gr
Frequency of visits to www.opium-parfums.gr
Products that he has put in his basket or in the list of favorites at www.opium-parfums.gr
Demographic data stated at www.opium-parfums.gr
Years of stay as a registered user-client at www.opium-parfums.gr
Participation in promotions
Expenditure incurred during the purchase at www.opium-parfums.gr
Order history at www.opium-parfums.gr
The purpose of this specific processing is the optimization of the purchasing experience of the registered users-customers, their personal reward, the communication of products and services adapted to the needs of the customer base of the company PAPACHARITOU THEOFANIS, the receipt of the registered users and customers which concern them directly as well as the invitation to participate, with reward or not, in surveys for the design of the website www.opium-parfums.gr, for the evaluation of market trends and for the evaluation of products and services based on markets which he has accomplished.
The visitor / registered user-client is informed that his personal data may be processed by the company PAPACHARITOU THEOFANIS even without his consent in case of fulfillment of its obligations under law, such as when the relevant data is requested by the tax and banking authorities in control frameworks or the competent supervisory and judicial authorities.
- c) Data Recipients: For the data that is necessary for the service of each of the above processing purposes and within the responsibilities of each recipient, the recipients of the data of the registered user-client are or may be:
The competent employees of the company PAPACHARITOU THEOFANIS
The tax authorities and the banking authorities in case of relevant control
External partners providing internet services, warehousing and order management, call center services, express or bulk shipping service, product installation services and sales data analysis services, to which the necessary data for the fulfillment of their duties. These companies use the data provided to them based on the terms of use of www.opium-parfums.gr exclusively in accordance with the instructions of the company PAPACHARITOU THEOFANIS.
- d) Rights of a data subject: Each registered user-client, as a data subject, can exercise his rights at any time, as provided for in the General Regulation of Personal Data Protection 679/2016 Ε.Ε. and in particular Articles 12 to 23 thereof and national law and in particular:
- i) the right to information and access to the data processed by the company PAPACHARITOU THEOFANIS,
(ii) the right to restrict the processing of its data;
(iii) the right to rectify or delete part or all (right to be forgotten) of his personal data;
(iv) the right to object, ie to object to the processing of his personal data; and
- v) the right to the portability of its data.
The exercise of the above rights the member can do: directly online through his personal account at www.opium-parfums.gr submitting a relevant request to the email address gdpr@opiumparfums.gr
Analytically:
For the right of access and correction / completion of personal data, the company provides the opportunity to registered users-customers of www.opium-parfums.gr to view, correct / fill in their personal data through their personal account at www.opium -parfums.gr in the section “My Account” and “Profile Details”.
For the right of portability of personal data, the company provides the opportunity to registered users-customers to receive their personal data and / or to transfer it to another controller, by submitting a written request to the email address gdpr@opiumparfums.gr.
Each registered user-client is informed that he has the right to withdraw his consent for any processing of his data that he has given his consent to www.opium-parfums.gr from his personal account at www.opium-parfums.gr during the procedure of their registration on the website.
In case of exercise of one of the above mentioned rights of the registered user-client, the company PAPACHARITOU THEOFANIS will take every possible measure for the satisfaction of the request within (1) one month from its submission. In this case, the registered user-customer is informed that the minimum necessary from his personal data will be maintained, in order to safeguard the legal interests of the company.
- e) Retention Time of Personal Data: The data of the user-client visitor will be maintained and processed by the company PAPACHARITOU THEOFANIS until the completion of his specific order.
The data of the registered user-client will be kept and processed until the registered user-client requests the deletion of his account or, for any processing of his data based on his consent, until he declares the withdrawal of his consent for the purposes of provision of the services of the company PAPACHARITOU THEOFANIS. Nevertheless, some necessary personal data concerning his transaction relations with the company PAPACHARITOU THEOFANIS as well as the information, consent and withdrawal of the member’s consent for the processing of his data will remain as information for the registered user-client to ensure its proof. legality of the processing of his data by the company PAPACHARITOU THEOFANIS and the safeguarding of the legal claims of the parties.
- f) Special Category Data: The member is informed that the company PAPACHARITOU THEOFANIS does not collect or require the disclosure of sensitive personal data (special category data) for the needs of www.opium-parfums.gr.
For the exercise of his rights the member can address the company PAPACHARITOU THEOFANIS, the email gdpr@opiumparfums.gr and the telephone line 2810 335457.
In any case, every registered user-client, as a subject of personal data, has the right to submit a question to the company PAPACHARITOU THEOFANIS, for the way of processing and protection of his personal data and if he does not consider that he is satisfied with its answer he has the right to complain to the competent supervisor. authority (Personal Data Protection Authority).
You have the right to appeal to the Personal Data Protection Authority for issues related to the processing of your personal data. For the competence of the Authority and the way of submitting a complaint, you can visit its website (www.dpa.gr à My rights à Submitting a complaint), where there is detailed information.
The company PAPACHARITOU THEOFANIS declares that no other use of the personal data of the visitor / registered user will be made for purposes other than those mentioned in this policy without prior notice and, where required, his consent.
